Terms of Use

Introduction

The website www.umecosmetics.nl as well as all its websites (hereinafter "website") are the property of the company "Ume Cosmetics", which: The subject is "Retail", It is located in the city of Kavala at the address "Galliki Dimokratias 53 " under the name "GRIGORIOS ANASTASIOS ANGELIDIS", Her VAT number is 145534101, Kavala University, The TAX is 131726230000, The contact details are tel.no. +306989850167, email info@umecosmetics.nl.

Generally

 Our company reserves the right to change the Terms of Use as and when it deems necessary, without any notice. Any changes are effective from the time they are posted. Our company makes it clear that it bears no responsibility for any changes that may occur in the characteristics, descriptions, prices, but also the photos of the products and has no obligation to inform its customers about these changes. Our company also makes it clear that it is not responsible for any editorial, grammatical, spelling or other errors on the website.

All offers and prices stated on the website relate exclusively to purchases made via the website. Finally, our company reserves the right to change the images, prices and characteristics of any product at any time, without any notice. Any changes are effective from the time they are posted.

Logos / Names

The logos and names of the companies used on the website are intended to identify the description of the products and only that, to properly inform customers about the products sold on our website. All logos and names of these companies are the property of their respective owners and our objection claims no rights beyond the usage description above.

Each company reserves the right to exclude the use of its copyrights from our website whenever it deems it necessary. Our company will automatically stop any display of logos, names and other copyrights of this company if requested by the company itself.

Privacy 

Our company, upon registering on the website, asks users to provide specific personal information, which users voluntarily provide at their own risk and for the sole purpose of completing the necessary ordering procedures, such as the payment of invoices/receipts, the shipping of the products, the communications between the company and the customer, as well as the purposes of commercial updates, offers, promotions and advertising purposes of all kinds. The registered user reserves the right to stop receiving the above-mentioned commercial updates at any time.

The correctness of the information is the sole responsibility of the user and our company bears no responsibility for any false statements and any problems that arise either in payment, or in shipping, or in any other case. Our company will never publish / sell / donate to any other natural or legal person without your consent the information you declare during your registration and / or throughout your presence on our website (except for legal obligations to the Greek Law such as court decisions, police warrants, etc.). The use of your data takes place exclusively by the owners of the company or the relevant employee, for the purpose of your own services for paying orders, shipping products, communicating with the company by telephone/in writing/via e-mail , for processing transactions/missions etc.

Payment method

Payment by card: It is possible to pay with credit cards, debit cards and prepaid cards from Visa, MasterCard, Maestro. Your payment is completed by paying the amount using your debit/credit card.

Royalty

All texts and images posted in any way and in any form on the entire website are the exclusive property of the company "UME Cosmetics" and it is prohibited to use part or all of the images and texts on reproduce in any way without express permission permission license to use them.

Shipping method

Courier to your home: The courier company undertakes to deliver the order to your door. The costs of this service are borne by the buyer. The costs of this service are borne by the buyer.

Shipping time

The estimated shipping time is set at 1 to 3 (1 to 3) business days from the date of payment if it is a bank deposit (depending on the date of crediting and the appearance of the amount in the company's bank accounts). These times may be longer if: a) the warehouse stock is not sufficient to cover the order b) if the supplier company cannot deliver directly by supplying the necessary product(s) to fulfill the order, for any reasons our company is not liable.

Complaints/Dispute management

Our company is willing to cooperate and negotiate on any complaint or dispute that arises, at any stage of the process and wherever your order is located, to find a satisfactory solution for all parties. We communicate and strive to communicate with our customers to reach mutual agreement and find solutions that serve both parties. The courts of Amsterdam are responsible for all types of legal disputes that may arise between customers and the company and legal action is required for any reason.

Returns/Orders Cancellation Policy

The customer reserves the right to return or cancel the order of the product in the event that any of the features or components of the product are different from what is stated and shown in the photographs on the company's website or defective is. In this case, the shipping costs of the product will be borne by our company. In the order return or cancellation policy, requests are accepted if made within 14 days. After these days have expired, we are subject to the warranty obligations that each product has.

In the event that the customer wishes to return or cancel the order of the product unnecessarily, he is entitled to a replacement of the product or a refund of his money. He will bear the costs of transporting the product and the application will be accepted as long as the product packaging has not been opened/damaged.

In the event that the product, or parts thereof, are returned damaged or incomplete, the company has the right to claim reimbursement of the costs of the damage caused. The company assumes no responsibility for any problems that may have arisen due to misuse of the product and is under no circumstances responsible for replacing the product or refunding the money.

The refund for returning the order must be made by our company within 30 days, only by deposit to a bank account specified by the customer, and if the returned product has been previously checked by the company's technician.

Warranty policy

All our products are subject to strict quality controls by the relevant companies. The warranty includes the replacement of the defective part/product. The warranty does not include: consumables and spare parts of a product - products opened by unauthorized persons damage due to misuse, normal wear and tear.